Common questions about our doctor-led personalised skin consultations.
Your consultation is conducted by a qualified doctor working within their professional scope. If your concern requires examination or specialist dermatology care, you may be advised to consult a dermatologist in person.
No. Recommendations are based on your skin and individual requirements. Your doctor may suggest changes to existing products, suitable ingredients, Sadheeya products or other appropriate options.
Do not stop or change prescribed medicines without consulting the doctor who prescribed them. Upload your current prescription so it can be considered during your consultation.
Many routine concerns can be reviewed online using your history, clear photographs and video. However, online assessment has limitations, and some conditions require physical examination.
Skin response varies according to the concern, duration, consistency, lifestyle and individual factors. Your doctor will explain realistic expectations after assessment. No fixed result or timeline can be guaranteed.
You will receive recommendations relevant to your case within 24–48 hours and three days of clarification support. Longer-term care programmes will be introduced soon.